Store Policies

Each item has its own production timeframe before shipping. Please see individual items for these timeframes. These are estimates only and most orders will ship out before their posted timeframe. During busy seasons, these timeframes could be extended as workload increases.

We don't generally offer any rush order options - orders are processed on a first-come first-serve basis. If you need your order sooner than the posted timeframe, send us a message. Sometimes we can accommodate an earlier ship date depending on workload and available in-stock items.

You may cancel your order as long as we haven't started on it yet. Let us know as soon as possible if you need to cancel your order.

We always ask for personalization to be given to us EXACTLY as you would like to appear on your item. Monograms should be given in First, LAST, Middle initial order. For example, Susan Michelle Williams would be entered as SWM. Be sure to give us initials in the order you would like them. We will NOT rearrange initials. If you are unsure of the correct order of initials, you may give us the full name and instruct us to arrange the monogram and we will place the initials in the correct order.